Incident
Incident Remise Transactions / Capture Incident
Closed | Dec 14, 2020 | 11:53 GMT+01:00
Ci joint le rapport de clôture de l'incident 9219
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Suivi d’incident 9219
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DATE :
Début de l’incident :14/12/2020 00h00
Clôture de l’incident : 14/12/2020 11h53
IMPACT
- Service impacté:
Remise
- Impact Client:
Certains paiements n'ont pas été remise en banque
CAUSE :
Incident hardware
Action
14/12/2020 10h00 => relance des processus de remise et journaux
14/12/2020 11h53 l=> fin des traitements
STATUT DES SERVICES
Nominal
INCIDENT
Terminé
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Report
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DATE
- Start Time 14th December 00:00
- End Time : 14th December 2020 10:53
IMPACT
- Service impacted:
Capture transaction and report of transaction
- Impact Customer:
Many transactions were not captured and some reports were unavailable
ROOT CAUSE
Problem hardware
ACTION
2020/12/14 10:00 relaunching of processus : capture and report
2020/12/14 11:53 relaunching completed successfully
STATUS
Nominal / up
INCIDENT
Closed
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Affected components
- E-commerce technical platform : Reports & Captures
Open | Dec 14, 2020 | 09:22 GMT+01:00
Nous rencontrons actuellement un dysfonctionnement impactant le service des remises.
Certaines transactions n'ont pas été remises en banque.
Il est également possible que certains journaux ne soient pas disponibles
Nos équipes techniques travaillent activement sur la résolution du problème.
La résolution est en cours.
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We are experiencing a system issue which is affecting the capture of the transactions.
Many transactions was not captured.
Also, you may have some reports not available
Our technicals teams a have been engaged and are actively troubleshooting the issue
The solve is in progress.