08/04/2021 Ralentissement de l’ensemble de nos services / slowdowns of all of our services

Closed | Apr 08, 2021 | 09:32 GMT+02:00

Rapport d'incident

Début 9:30 - 2021.04.08
Fin 9:35 - 2021.04.08


Services impactés

Back Office Marchand.
Formulaire par redirection.
Webservices.
Formulaire embarqué.


Cause

Ralentissement suite à une maintenance planifiée de criticité faible.
La criticité de la maintenance a été revue à la hausse et suspendue.


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Report of incident

Start time 9:30 - 2021.04.08
End time 9:35 - 2021.04.08


Service impacted

Merchant Back Office.
Redirected form.
Webservices.
Embedded form.


Root Cause

Slowdown following low criticality planned maintenance.
The criticality of maintenance has been revised upwards and suspended.

Affected components

• E-commerce technical platform : Back-Office merchant, Embedded Form, Redirected payment page (form HTTPS), Webservices